Meet the Coaches

Clement is a seasoned senior executive with over 20 years of regional experience across Asia-Pacific in Customer Service, Operations, Training, and Process & Quality Management. He has performed large-scale transformations in service delivery, overseeing teams of over 5,000 full-time employees and managing P&L exceeding US$5 million.

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His expertise spans across customer experience strategy, operational excellence, and digital transformation - including Contact Centre strategy, CRM and omni-channel deployment, and end-to-end customer journey design. He brings a deep understanding of the service value chain and leverage customer data for meaningful insights and continuous improvement.

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Known for a people-centric leadership style, Clement has successfully driven organizational change through balanced, empathetic approaches while achieving strong business outcomes. He brings strong expertise in Design Thinking principles, using creative, user-centred problem-solving techniques to foster innovation and achieve business goals.

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Coupled with a sound foundation in Change Management, he supports individuals and teams in navigating complex transitions and building adaptive, forward-looking cultures.

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Highly adaptable and culturally agile, Clement engages effectively across all organizational levels and backgrounds. His passion lies in creating a supportive space where clients can explore self-awareness, take intentional steps forward, and unlock their potential as transformational leaders.

Coming soon.