Privacy Policy

1.   Information We Collect

 

We may collect the following types of information:

 

a.    Personal Information

       Information that can identify you personally, such as:

• Name

• Email address

• Contact details

• Information you voluntarily provide through contact forms, enquiries, or coaching-related communications

 

b.    Non-Personal Information

        Information that does not directly identify you, such as:

• Browser type

• Device information

• IP address

• Pages visited and time spent on the website

 

This information is collected through cookies and standard analytics tools to help us understand how visitors use our website.

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2.   How We Use Your Information

 

We use the information collected for purposes including:

• Responding to enquiries and communications

• Delivering and administering coaching services

• Scheduling sessions and managing client relationships

• Improving our website, services, and user experience

• Complying with legal or regulatory obligations

 

We do not sell, rent, or trade your personal information to third parties.
 

3.   Cookies, Analytics, and Forms

 

Our website may use cookies and analytics tools to:

• Enhance website functionality and performance

• Understand visitor behaviour and improve user experience

 

We may also collect personal data through:

• Mailing list subscription forms

• Booking or enquiry forms

 

By submitting these forms, you consent to the collection, use, and disclosure of your personal data for the purposes stated at the point of collection.

 

You may withdraw your consent to receive marketing or informational communications at any time by using the unsubscribe option provided or by contacting us directly.

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4.   Disclosure of Information

 

We may disclose your information:

• To trusted service providers who support our website or business operations, under confidentiality obligations

• If required by law, regulation, or legal process

• To protect the rights, property, or safety of ACTS, our clients, or others

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5. Data Security

 

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

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6. Data Retention

 

We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, including business, legal, and regulatory purposes, in accordance with the PDPA. When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it.

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7.   Your Rights (PDPA Compliance)

 

In accordance with the Singapore Personal Data Protection Act 2012 ("PDPA"), you have the right to:

• Request access to your personal data in our possession or control

• Request correction of any inaccurate or incomplete personal data

• Withdraw your consent to the collection, use, or disclosure of your personal data at any time

 

Please note that withdrawing consent may affect our ability to provide certain services or respond to your enquiries.

 

Requests may be made by contacting us using the details provided below. We will respond within a reasonable time and in accordance with PDPA requirements.

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8.   Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites, and we encourage you to review their privacy policies separately.

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9.   Updates to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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10.   Contact Us

 

If you have any questions about this Privacy Policy, PDPA-related matters, or how your personal data is handled, please contact us at:

 

ACTS Professional Coaching Services
Email: info@apcs.sg 

 

 

Last Updated :  January 20, 2026