Frequently Asked Questions

Professional coaching is a thought-provoking and creative partnership that supports clients in clarifying goals, deepening self-awareness, and taking intentional action.

Coaching focuses on the present and future and supports learning and growth through reflection, inquiry, and accountability.

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Coaching is not therapy, counselling, mentoring, or consulting.

• Coaching supports awareness, choice, and self-directed action

• Therapy or counselling focuses on healing and mental health

• Mentoring or consulting involves guidance, advice, or expertise

In coaching, the client remains fully responsible for their decisions, actions, and outcomes.

Coaching is suitable for individuals, leaders, and teams who are open to reflection, learning, and change.

Clients often engage coaching during periods of transition, increased responsibility, uncertainty, or when seeking greater clarity, confidence, or effectiveness.

ACTS Professional Coaching Services offers:

• Personalised Growth Coaching for individuals

• Executive and Leadership Coaching

• Organisational and Team Coaching

• Career and Transition Coaching

• Coaching to support change and transformation

Each engagement is tailored to the client’s goals, context, and readiness.

A coaching engagement begins with an initial conversation to explore goals, expectations, and fit. If we proceed, the focus, session structure, and engagement duration are agreed upfront.

Coaching sessions provide a confidential space for reflection, exploration, and action planning, with progress reviewed periodically to ensure relevance and impact.

Coaching sessions typically last 60 to 90 minutes, depending on the engagement. Session length and frequency are agreed in advance

Coaching engagements are flexible and tailored to individual needs. While some clients benefit from a short-term coaching focus, others prefer a longer-term partnership to support ongoing growth. The number of sessions is agreed together. As a guide, short-term engagements typically involve around six sessions.

Yes. Confidentiality is a foundational principle of professional coaching.

For organisational or employer-sponsored coaching:

• Coaching conversations remain confidential between the coach and coachee

• Organisations may receive high-level updates (e.g. attendance or general themes), but not detailed session content unless explicitly agreed in writing

These boundaries are clearly outlined in the Coaching Agreement.

Clients are expected to engage honestly and openly in the coaching process, reflect between sessions, and take responsibility for their decisions and actions.

Coaching outcomes depend on the client’s commitment and circumstances.

Coaching supports increased self-awareness, clarity, confidence, and intentional action.

Outcomes are subjective and vary from client to client. As outlined in the Coaching Agreement, no specific outcomes or results are guaranteed.

Sessions may be conducted virtually or in person, depending on location and mutual agreement. Virtual coaching allows flexibility across regions and time zones while maintaining depth and effectiveness.

Coaching is primarily conducted in English. 

For organisational engagements, coaching is designed to align business objectives with individual development, while maintaining ethical standards, confidentiality, and psychological safety.

Specific arrangements are documented in the Coaching Agreement or engagement schedule.

A clear scheduling, cancellation, and rescheduling policy applies and is outlined in the Coaching Agreement provided prior to commencement of engagement.

No. Payments are not collected through the website. Fees and payment arrangements are agreed separately and invoiced in accordance with the Coaching Agreement.

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For individuals, typically it can be made via PayNow or bank transfers.

To get started, please submit your details via the form at the bottom of the page on the website.

We will reach out to arrange an initial conversation to explore your needs and determine whether coaching is the right fit.